My husband is an avid Pepsi drinker. At a restaurant, when he orders Pepsi and is met with “Is Coke okay?” he’ll grimace and carry on and give the server a good-natured bad time. “Ugggh. Welllll, okaayy. If I have no other choice I guess I’ll settle for Coke. But I’ll tip really big if you go get me a Pepsi somewhere.” It’s usually met with a chuckle and life goes on.
Well, today life changed at the Red Robin in Turlock. He just called me from the restaurant to say that his server, Brandi, sent someone across the street to buy him a Pepsi! This has never happened before and it made our day! Thank you, Brandi, and thank you, Red Robin, for allowing an atmosphere of freedom for your staff to exceed customers’ expectations.
He’s still at lunch, but I can assure you, he will be leaving her a nice big tip!
Tags: customer service, happy customer, Red Robin
What’s better – they bought TWO one-liter bottles, so as my husband left, they gave him the other one as well!