I read a tweet recently that said, “You’re hired to think, not to feel.” While this may be true in many cases, I don’t think it belongs on anyone’s list of best practices. Compartmentalizing ourselves is what’s led to so many of our problems. Bringing your passion, your empathy, your humanity, your memory of what it’s like to be on the customer side of the transaction – these things can only enhance the experience your clients have with your organization. And that can only improve your business.
Bottom line: don’t check your brain OR your heart at the door of your office.
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